Records, vehicles, messages, follow-ups and reminders. Included, not an add-on.
Keep a customer's active contact details accurate without mistaking a retired phone or removed email for something the 30-day trash can restore.
Service advisor · Owner · Manager · checked 2026-10-21
Turn on one automatic reply that tells anyone who writes after hours when you open next, in your own words.
Owner · Manager · checked 2026-11-06
Type an email address or phone number and read every consent decision on record for it, even if the customer record has gone.
Owner · Manager · Service advisor · checked 2026-11-06
Follow-ups gathers declined work and, when you choose a threshold, files inactive estimates off the board without changing or losing them.
Service advisor · Owner · Manager · checked 2026-09-08
Write down a call or errand on the customer, work open tasks from People to call, and keep the completed record with the person.
Service advisor · Owner · Manager · checked 2026-10-27
The messages badge counts shop conversations awaiting a person, while the bell keeps a separate feed of events you have not seen.
Service advisor · Owner · Manager · checked 2026-10-31
Compare two customer records, choose what survives, keep their history and contact details, and understand the 30-day undo.
Owner · Manager · Service advisor · Front desk · checked 2026-09-11
A fleet's record in one place: its numbered units, every order with its PO, the live statement and one-cheque payments, payments taken, maintenance, and the account's terms.
Owner · Manager · Service advisor · checked 2026-10-21
Choose the words, any photos or files, one channel, and a future time in your shop's timezone; the conversation shows who scheduled it and lets a person cancel any time before it leaves.
Service advisor · Owner · Manager · Front desk · checked 2026-11-05
Your own words, sent when something happens and nobody presses send. Every one is off until you switch it on, texts only go to numbers with permission, and one switch pauses them all.
Owner · Manager · checked 2026-11-03
Draft one bounded text or email campaign from a saved segment, inspect every recipient, approve the audience separately, then send in person-run batches with live consent checked each time.
Owner · Manager · Service advisor · Front desk · checked 2026-09-29
Save a few lines, one photo, or a short MP4 on the ticket, send its private link through the customer conversation, and see when it was viewed and answered.
Service advisor · Owner · Manager · Technician · checked 2026-09-25
Torqix texts a number only once the customer's consent is recorded. Record it one customer at a time on their Customer info page, or for many customers at once from Settings › Text messages.
Owner · Manager · Service advisor · checked 2026-10-21
Send from the customer's conversation after consent is on file, find replies in the same place, and file replies that Torqix cannot safely match to one customer.
Service advisor · Front desk · Owner · Manager · checked 2026-10-27
A private link that gives a customer their own service history, paid invoices, shared inspections and what is due next — with no account to create.
Owner · Manager · Service advisor · Front desk · checked 2026-11-02
The three pages a customer opens from your links — approving an estimate, their glovebox and booking a visit — and what they press on each.
Owner · Service advisor · checked 2026-11-03
Publish the work request form, put its link where your customers are, and every request becomes its own order at the top of your Workflow board — until somebody takes it.
Owner · Service advisor · Manager · checked 2026-10-28
Read what a customer sent, start the one estimate that belongs to it, book the work when it is ready, or leave a clear human verdict.
Service advisor · Owner · Manager · checked 2026-10-14
Two worklists between visits, plus separate opt-in automatic events for due cars and paid-in-full review asks. Both automatic switches start off and keep the same consent and safety stops.
Owner · Manager · Service advisor · Front desk · checked 2026-11-03
One customer's whole conversation opens at the side of the screen: the messages fill it, one mark per channel says whether each send went, the reason waits in a tooltip, and two small toggles say where the next message goes.
Service advisor · Owner · Manager · Front desk · checked 2026-10-15
A photo attached in the conversation goes with the text and with the email, the full-size one stays on the conversation for your team, and Torqix tells you when a carrier will squeeze it or cannot carry it.
Service advisor · Owner · Manager · Front desk · checked 2026-09-25
Message templates are the lines you say twenty times a week, written once, with fourteen placeholders the product fills in from the customer, the car, the ticket, your letterhead and your work request form.
Owner · Manager · Service advisor · Front desk · checked 2026-10-06