Terms of service

These terms are between the business using Torqix (“you” or the “shop”) and Torqix LLC (“Torqix,” “we,” or “us”), located at 4828 NE 103rd Ave, Portland, Oregon 97220. Contact us at bayani@torqix.net.

Torqix provides shop management software, including customer and vehicle records, repair workflows, scheduling, estimates, inspections, communications, reporting, and customer-facing pages. Available features depend on the plan and configuration shown to you in the service.

Features may change as the product develops. We may maintain, replace, or discontinue a feature and will use reasonable efforts to communicate a material change through the service or the public changelog. A feature identified in the service as beta, preview, or early access is offered for evaluation, may change or be withdrawn without notice, and is excluded from any commitment these terms make about the service.

For the term of your subscription, Torqix grants you a limited, non-exclusive, non-transferable right for your authorized users to access and use the service for your own business operations, subject to these terms and your plan. Torqix and its licensors retain all rights in the service and its software; no rights are granted except those stated here.

• Provide accurate account information and keep it current.
• Protect account credentials and use the available permissions and two-factor authentication.
• Give access only to people authorized to act for your business.
• Promptly tell us about suspected unauthorized access or misuse.

You are responsible for activity by users you authorize. Torqix records permission changes and sensitive activity so that actions can be reviewed later.

As between you and Torqix, you retain ownership of the customer, vehicle, work, message, and business data you place in the service. You give Torqix permission to host, process, transmit, and display that data only as needed to provide, secure, support, and improve the service for you. Torqix does not use your data to train its own AI models, and does not use your customer list to market Torqix.

You are responsible for having the rights and permissions needed to place data in Torqix and instruct us to process it. Our handling of personal information is described in the privacy policy.

You are the sender of messages you direct Torqix to send to your customers. You must use messaging only for recipients and purposes permitted by law and by the consent you obtained. Torqix records SMS consent per number, refuses unconsented sends, re-checks campaign consent at send time, and honors recognized opt-out requests, but those product controls do not replace your legal responsibilities.

Imported contacts start without SMS consent. You may not treat an imported list, a preferred contact method, or a public work-request submission as permission to text. Where a carrier or messaging ecosystem requires registration of your business or messaging program (for example, United States A2P 10DLC registration), you are responsible for completing and maintaining it, and messaging features may be limited until it is in place. The SMS and messaging terms apply to messages sent through Torqix.

AI features create drafts and suggestions. A human must review and confirm an action before it is applied through the ordinary product workflow. AI output may be incomplete or wrong, and you remain responsible for checking it before relying on or sending it.

You may not use Torqix to:

• Break the law, violate another person’s rights, or facilitate fraud or abuse.
• Send unlawful, deceptive, unsolicited, or harassing communications.
• Probe another tenant, bypass access controls, or access data that is not yours.
• Interfere with the service, introduce malicious code, or conduct unapproved load or security testing.
• Resell or sublicense the service unless we agree in writing.

We may restrict messaging or access needed to stop abuse, protect other tenants, or comply with law.

The current monthly first-location catalogue prices are $99 for Solo, $199 for Shop, and $349 for Shop AI. Signup currently assigns the Shop plan and records its $199 list amount and a fourteen-day trial end date. There is no plan picker or subscription payment processor today, so Torqix does not collect a subscription charge at signup. No additional-location price has been set, and no part of the service creates a second location today.

If subscription billing is activated, the fees, included usage, taxes, billing interval, and cancellation terms are the ones presented when you order or change a plan. Each plan includes a monthly allowance of outbound text segments, published per plan on the pricing page. A message that would pass the allowance is refused and you are told; Torqix charges no texting overage. Carrier, data, payment, and other third-party fees may apply separately. You are responsible for amounts you authorize and applicable taxes.

Torqix records payments a shop receives but is not itself a card processor and does not receive or store your customers’ card numbers. Amounts your customers pay you are between you, your customer, and any payment processor you use.

Torqix depends on hosting, database, telecommunications, email, and AI providers. We work to keep the service available, but do not promise that it will be uninterrupted or error-free. Third-party service failures, carrier delivery, and internet availability may affect a feature.

You may stop using Torqix subject to the cancellation terms presented with your plan. We may suspend or limit access to address non-payment, security risk, misuse, or a legal requirement. When practical, we will explain the reason and provide an opportunity to correct it.

Ending service does not transfer ownership of your data to Torqix. You can use the current self-serve CSV/JSON export before or at the end of service; its manifest names the record families and media bytes it does not yet include. Deletion, the 30-day restore window, permanent-purge safeguards, and records that must be retained as evidence are described in the privacy policy.

The service is provided on an “as available” basis. To the extent the law permits, we do not make implied warranties that go beyond commitments expressly stated in these terms or in an order accepted by us. Nothing in these terms excludes a right or responsibility that applicable law does not allow either party to exclude.

Neither party is responsible for indirect or consequential loss that it could not reasonably have anticipated, including lost profits, lost data it did not itself hold, or business interruption.

To the extent the law permits, each party’s total aggregate liability arising out of or relating to the service is limited to the amounts you paid to Torqix for the service in the twelve months before the event giving rise to the claim.

These limits do not apply to fraud or willful misconduct, to your payment obligations, to either party’s indemnification obligations under section 14, to a party’s infringement of the other’s intellectual property, or to any liability that cannot lawfully be limited.

You will defend and indemnify Torqix against third-party claims, and the resulting damages, penalties, and reasonable costs, to the extent arising from: the data you place in the service and your right to use it; messages, calls, and campaigns you direct the service to send, including claims that a recipient did not consent or that a message violated telemarketing, consumer-protection, or privacy law; or your violation of law or of these terms. This obligation applies regardless of the product controls Torqix provides, because consent to contact your customers can only ever be yours to obtain.

Torqix will defend and indemnify you against third-party claims that the Torqix service itself, as provided by us and used as permitted here, infringes that party’s intellectual property rights. This does not cover data or content you supplied, combinations with things we did not provide, or use after we asked you to stop and offered a reasonable alternative.

The indemnified party must promptly notify the other, allow it to control the defense, and reasonably cooperate. Neither party may settle a claim imposing obligations on the other without its consent.

These terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. Before either party files a claim, it will give the other written notice and thirty days to work toward a resolution in good faith. Disputes that are not resolved that way will be brought in the state or federal courts located in Multnomah County, Oregon, and both parties consent to venue and personal jurisdiction there. Each party waives its right to a jury trial to the extent permitted by law.

• Order of precedence. If an order or plan document we both accept conflicts with these terms, the order controls for that conflict.
• Assignment. Neither party may assign these terms without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
• Notices. We may give notice through the service or to your account email; you may give notice to bayani@torqix.net. Notice is effective when received.
• Feedback. If you send us ideas or suggestions about the service, we may use them without restriction or obligation; this never transfers ownership of your shop data.
• Severability and waiver. If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it.
• Entire agreement. These terms, the privacy policy, the SMS and messaging terms, and any accepted order are the entire agreement about the service and replace prior discussions.

We will update the effective date when these terms change and will communicate material changes through the service or another appropriate channel. Questions about these terms may be sent to bayani@torqix.net.