Help centre · Customers and keeping them
The reply customers get when you are closed
Turn on one automatic reply that tells anyone who writes after hours when you open next, in your own words.
For owner, manager · checked against the product on 2026-11-06
When a customer texts while you are closed, Torqix can answer once and say when you open. It is off until you turn it on. Open Messages, press the three dots at the top of the list and choose After-hours reply. Only someone who can change settings can open it.
Turn it on
Step 1: Set your opening hours first
The reply has to say when you open, so without hours the screen only offers Set opening hours.
Step 2: Tick the box
Tick Reply automatically when you’re closed.
Step 3: Write the message
Type it under The message.
{shop}becomes your shop name.{next_open}becomes your next opening time, and the message must have it.Step 4: Read the preview, then save
Check Customer preview and press Save auto-reply.
Who gets it
- It goes once per closed stretch, so a customer who sends three texts overnight gets one reply.
- It goes only to numbers with texting permission, and never after STOP.
- Every reply is logged.