Sending a customer a picture

The paperclip under the message box attaches one picture, and that picture travels. It goes to the phone as a picture message beside your words, it goes on the email as an attachment, and the full-size original stays on the conversation where your team can open it later. There is nothing else to press.

JPEG, PNG or WebP, up to 8 MB. Torqix reads the file itself rather than trusting its name, so a photo renamed to .jpg is refused when you press Send instead of arriving as a broken square on somebody's phone. A refusal is a sentence over the message box, and the message still goes.

Two sizes worth knowing

A picture message is not an email attachment. Phone networks re-compress what they carry, and how much they carry is not something any shop controls. Two numbers describe the whole of it.

Under 600 KB

It goes exactly as you attached it. Every US carrier carries a picture this size cleanly.

600 KB to 5 MB

It still goes — Torqix does not hold it back — and the carrier may squeeze it on the way. The customer's copy can look softer than yours. You get a note saying so after you send, and the sharp original is on the conversation.

Over 5 MB

A picture message cannot carry it. The text goes on its own, the picture stays on the conversation, and the note says so in those words. If you emailed as well, the email still carries the full file.

A photo straight off a modern phone is usually two to four megabytes, so the middle row is the ordinary case. Nothing is dropped quietly: every one of the three has an outcome you can read on the screen, and it is written into the order's activity as well, so somebody asking next week can find out what actually went.

Who can see it, and for how long

The picture on the conversation is yours: it opens for people signed in to your shop and for nobody else. To put it on the customer's phone, Torqix hands their phone network a one-time address that works for one hour and names that one photograph. The customer never sees that address — their network fetches the picture and delivers the picture — and after the hour the address answers nothing at all.

So a picture you send cannot be walked backwards into anything else. It is not a folder, not a customer, not another car; it is one file with an hour on it. Photographs on inspections, on service lines and on the car's own record are never reachable that way at all.

The rest of the conversation behaves as it always did: the drawer beside the order and the full page show the same thread, and a picture on an internal note stays internal.

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