Asking for time off, and answering a request
Ask for days away from the time clock, see where your request stands, and approve or decline requests as a manager.
Anyone · Manager · checked 2026-11-06
People and access
Roles, what each one can open, and how to check it rather than assume it.
Changing what a role can do
The permission matrix is yours to edit, one key at a time, for this shop. Six keys and the owner column never move.
Owner · Manager · checked 2026-11-03
Making somebody set a new password
Three controls on a person's card: send them a link, end their sessions, or stop their password working until they choose a new one.
Owner · Manager · checked 2026-10-21
Setting up two-factor
Connect an authenticator, save the one-time recovery codes, trust or revoke a browser, and turn two-factor off safely.
Owner · Manager · Service advisor · Technician · Accountant · Front desk · checked 2026-11-03
Using a passkey
Add, name, use, and remove the passkeys that belong to your Torqix account.
Owner · Manager · Service advisor · Technician · Accountant · Front desk · checked 2026-11-03
When Torqix support looks at your shop
Support can read the shape of your account and cannot change a thing in it — unless you hand them a code and a time limit yourself.
Owner · checked 2026-08-23
Testers, recording and reporting a problem
Torqix platform staff enroll a tester from the admin tenant page. The tester reads what is recorded and what never is, presses I understand, and is then recorded with PostHog, with every customer detail blanked out, until they pause.
Owner · Manager · Anyone · checked 2026-10-21
What is not here
Two different kinds of missing, and they are worth telling apart. One is a feature that does not exist, which no amount of writing would fix. The other is a feature that ships and that we have not documented, which is our backlog and nobody else’s problem to excuse.
- Building a custom roleNot built
- Checked 2026-09-11. The six Torqix roles are still fixed — no create or delete, and a seventh role is not a thing that can exist. A shop can now give any role but Owner its own name and can move every non-reserved key between those five roles; clearing the shop name returns the built-in name without changing access.