Help centre · People and access
Using a passkey
Add, name, use, and remove the passkeys that belong to your Torqix account.
For owner, manager, service advisor, technician, accountant, front desk · checked against the product on 2026-09-14
Open Settings → Security and press Add passkey. Your browser asks your phone, computer, or security key to verify you. Torqix stores the public credential and never receives your fingerprint, face scan, or device PIN.
Give it a name you will recognise later, such as Office phone. The list shows when each passkey was last used in this shop's timezone. Adding one needs JavaScript because the browser owns the device ceremony; listing and removing passkeys still work without it.
Signing in
On the sign-in screen, enter the same email address your Torqix account uses, then choose Use a passkey. The email resolves your shop account before Torqix checks the credential; a passkey id never chooses an organization by itself.
A passkey counts as a second factor. Owners and managers can open protected settings with a passkey on file, and after a password sign-in the same passkey ceremony appears as the second step. The authenticator path remains available beside it when both are enrolled; see Signing up and signing in.