Signing up and signing in

Creating your shop

Six things: your Shop name, Your name, an Email, a Password of at least ten characters, and your Timezone, and your Billing currency — US or Canadian dollars. Then Create my shop. No card, and nobody rings you.

The email you give becomes your sign-in and is the only address that can reset the shop's password, so use one you will still have in three years. The timezone drives your board, your appointment times and your reminders — get it right at this step.

That one form creates the organisation, the shop, your owner account and your subscription record together. You are signed in on the spot and land on Welcome — you do not retype the password you chose ten seconds ago. There is no confirmation email and nothing to click.

Signing in

Email, password, Sign in. There is one checkbox worth a thought: Keep me signed in is on by default and should be off on anything shared. The line under it says the same thing — Uncheck on a shared or shop-floor device.

Sign in with a code is the passwordless shop-floor door. Enter the shop address name and the phone recorded on your staff membership, then type the six digits from the text. The digits work once, expire after five minutes, and five wrong guesses retire them. The text begins with the digits so a phone preview can show them without opening the message.

The request screen always gives the same answer. It does not confirm whether that shop exists or employs somebody with that number. An owner or manager sets the number in Team, under that person's Staff sign-in phone field. Clear the field to turn the code door off for that person. The number receives sign-in codes only; if it is blank, no text goes out. A code sign-in on a shared tablet lasts for the shift rather than being remembered for a month.

A passkey counts as a second factor. If you have set up an authenticator, the second step asks for a 6-digit code and offers to remember the device for a while. Recovery codes go in the same box as an authenticator code; if a passkey is on file, the same step also offers that passkey. Owners and managers must keep at least one of those factors on their account.

Nothing on the two-factor screen stops you turning the last factor off, and it is worth knowing that before you do it. Turn off is offered whenever an authenticator is enrolled, whatever your role and whether or not a passkey is on file; a live code is all it asks for. If you are an owner or a manager and that authenticator was your only factor, the settings gate will then ask you for a second factor you no longer have, and every protected settings screen closes to you until somebody enrolls one again. Add a passkey first, on Settings → Security, and then turn the authenticator off.

A failed sign-in tells three different truths, and which one you get is worth knowing. A credential Torqix genuinely refuses says Sign-in failed. Check your email and password. If the software could not finish checking — the deployment or its database is unavailable — it says Torqix couldn't verify your sign-in — this is a fault on our side, not your password. Retyping it won't help; try again in a few minutes. If your second-factor ticket simply took too long, it says That sign-in took too long to finish. Enter your email and password to start again. Only the first of the three is about you.

Where you land

A brand-new shop opens on Welcome, the five-step setup list. Once there are cars on the board, Board becomes home and the welcome page retires itself.

If current code is running ahead of its database, the shell may still open. A strip across every signed-in page says This deployment is waiting on a database migration. Everything on the page underneath is safe to use; newer settings screens may stay unavailable until the migration is applied. That strip is a warning, not a fix — whoever deploys Torqix still has to run the database migration.