Help and support from any screen

Open More, then Help & support in the top bar from any signed-in shop screen. It opens a drawer over the page you are working on. The keyboard route is G then H; the second key must follow the first and the shortcut does not fire while you are typing in a field.

Search the same help centre the shop uses

Type ordinary words into What do you need help with? and the drawer searches the Torqix manual, including honest gap entries for things that are not available. Open a result in the in-shop manual, or use the link to browse all help.

The full page at /support has the same search and works without JavaScript. It also keeps your organization's support-ticket list, replies and status together. The drawer's Open support tickets link takes you there when you need a continuing conversation rather than a one-way diagnostic.

Report the problem from the page where it happened

Press Report a problem. The one report form opens over your work and carries the visible pathname in Page where it happened. You may edit or clear it before anything is sent. With JavaScript off, the same door opens the native fallback page and the same form still submits.

A software report is one-way. Use a support ticket when you need a reply or help getting back to work. The report does not capture a screenshot and does not attach customer data; do not put customer names or contact details in your description.

When system status appears

System status appears only when a live check finds a problem. It shows when the check ran in the shop's timezone and the short running Version. A healthy check adds nothing to the drawer. A warning is always named in words as well as by appearance:

Some features unavailable

Core work is available. The detail may name the optional failure in shop-floor language or stay generic.

Service problem

Some services could not be confirmed. Save your work, retry and open a support ticket if it continues.