The trash, and the 30 days you have to change your mind
Records sent to Trash can be restored for 30 days. A directly retired phone or removed email never goes there and has no undo.
Owner · Manager · checked 2026-09-15
The safety net
The trash, the 30-day window, the audit log, and getting your data back out.
Help and support from any screen
Open Help & support in the top bar to search the manual, report the visible path, open tickets and check live system status.
Anyone · checked 2026-09-06
Putting a change back
Seven kinds of change to a repair order and one to a customer record can be put back, from the strip that records them. Everything else says, in a sentence, why it cannot be.
Owner · Manager · Service advisor · checked 2026-09-08
Exporting your data and understanding backups
Download the shop data you can carry away, know what the archive deliberately excludes, and do not confuse that export with an off-provider disaster-recovery backup.
Owner · Manager · checked 2026-09-14
What is not here
Two different kinds of missing, and they are worth telling apart. One is a feature that does not exist, which no amount of writing would fix. The other is a feature that ships and that we have not documented, which is our backlog and nobody else’s problem to excuse.
- Reading the audit trailNot written
- The audit screen and hourly tamper-evidence route ship. The route refuses to seal anything until the platform operator supplies an audit signing key or keyring and AUDIT_CHAIN_DATABASE_URL with the required owner access; source code cannot prove those deployment credentials are installed, so the article must not blur scheduled into operating.