Seeing warranty coverage when a car comes back
Set the shop's month and mileage term once. Write-up then points to past paid work that is still inside both limits.
For owner, manager, service advisor, front desk · checked against the product on 2026-10-28
Step 1: Set the default term
Open Settings → Invoice, enter Warranty months and Warranty miles, then press Save template. New shops begin at 24 months and 24,000 miles.
Step 2: Choose the returning car
At New estimate, find the customer or car and choose the vehicle. Covered history appears as a quiet line beginning Under warranty:. The same line stays under the car in the repair order header.
Step 3: Open the work it refers to
The repair order number in the line is a link to the paid work that started the term. It names the service, the calendar end and the mileage limit, but shows no price. Past work at any of the business's locations counts, because the business honours its own warranty at every location. Only an order from the location you are working at opens from the line; work done at a sister location reads "from RO 1234 at" and that location's name, without a link.
A repair order freezes the term that is in Settings when it is paid or closed. Changing the default later changes future work only. Older repair orders that never froze a structured term stay quiet rather than having today's promise applied to yesterday's work.
The separate Warranty box is the sentence printed on customer documents. It can carry exclusions and other legal wording, so Torqix does not try to turn that prose into the month-and-mile check.
How the check works
- The date is counted from payment, or from closing when there is no paid timestamp, using the shop's calendar timezone.
- When the car's current mileage is known, coverage ends at whichever limit comes first: the calendar date or the mileage limit.
- When current mileage is not known, the date can still prove that the term is running.
- Quotes, voided work and demo or test repair orders do not appear.