Merging two records for the same car
Compare two cars with the same VIN, move one car's whole history into the record you keep, and understand the 30-day undo.
For owner, manager, service advisor, front desk · checked against the product on 2026-10-28
When two active cars on your books carry the same VIN, the car's page shows a quiet notice named Same VIN as another car on file. Follow it from the record you want to keep. The match is the complete VIN, not a similar year, make, model or plate, so a car without a VIN does not get an automatic duplicate notice.
The preview puts both cars side by side. Read their customer, VIN, plate and other identifying details before going on: the car marked as the one you keep remains the record people open, while the other record will go to the trash. If the direction is wrong, leave the preview and begin from the other car. A merge does not choose between the two cars' identifying fields for you.
What moves
The preview counts the linked records that will move before anybody confirms the merge. That includes repair orders, appointments and appointment offers; inspections, findings and mileage readings; service reminders and preventive-maintenance schedules; tire sets and tire quotes; attachments and document-library items; recurring invoices, signed shop papers, imported service history and ownership records. The history stays attached to the same work and evidence — only the car it points to changes.
The merge is all or nothing. Torqix moves every listed row in one operation, records the merge in the activity trail, and then sends the absorbed car to the trash. A refusal leaves both cars and all of their linked records exactly where they were; there is no partly merged history to clean up.
The car that stays keeps its year, make, model, VIN and plate. When the dated mileage history proves that a moved reading is newer, the displayed mileage follows that newest reading so reminders do not keep using a stale odometer. Restore puts both cars' displayed mileages back with their histories.
Fix every conflict first
The preview lists each conflict in plain words. Two service reminders cannot become one reminder, two state-inspection due dates cannot become one due date, and two preventive-maintenance schedules for the same kind of service cannot become one schedule. Remove the duplicate record you do not want, then open the preview again. Nothing is silently dropped or guessed.
When the comparison is right and the conflict list is empty, press Merge into this car. That press is the confirmation: merely opening the notice or preview changes nothing. After it finishes, Torqix returns to the car you kept and confirms that the records were merged.
Undo from the trash
The absorbed car stays in Trash for 30 days. Restoring that trash entry puts the two vehicle records and the linked history back the way the merge recorded them. Restore is also all or nothing: if the surviving car was edited, a moved record no longer belongs to it, or an ownership link changed, Torqix refuses the restore instead of putting history on the wrong car.