What the words mean

Torqix uses one word for one thing on purpose. A stored status may be terse, but the words a person reads come from the shared status lists, and the board keeps its stages in one fixed ladder. This page is the short translation between the pairs that are easiest to blur together.

The records

Repair order and quote

A repair order is the shop record for a car being written up and worked. The product never calls it a ticket, an RO, an order or a work order in ordinary screen copy; a number such as RO-0001 is only its identifier. A quote is work priced before the car arrives. It has its own Q-number, stays in Quotes rather than the board, and can be converted into a repair order when the customer comes in.

Job and line

A job is the service the customer is deciding on, such as front brakes. It carries the concern and one approval state: Draft, Awaiting approval, Approved, Declined or Deferred. Lines are the labor and parts inside that job. A job can therefore be approved while one of its individual lines is not complete.

Estimate and invoice

An estimate is the priced work before it is billed. Estimate is also the first stage of a repair order on the board. An invoice is the issued document for the work that is going out. The board calls that stage Invoiced; an invoice waiting for its balance is Open and a settled one is Paid.

Times and worklists

Promised and due

Promised is the moment the shop told the customer the car would go home. It belongs to the repair order and can drive promise order and late risk. Due is when a follow-up should be worked. That date may come from a day the customer named, an urgency the advisor chose, an inspection finding or the shop's default interval.

Ready and paid

Ready is a workflow stage: the work and quality checks have reached the hand-back point. Paid says the invoice balance has been settled. They are deliberately separate: ready does not say the balance is settled, and paid does not describe the physical hand-back.

Follow-up and finding

A finding is a yellow or red inspection item that records something needing attention and its evidence. It can become a draft job only when a person confirms it. A follow-up is the worklist entry for a later customer conversation, derived from a declined or deferred job. A finding may influence when that chase is due, but it is not the chase itself.

What these words refuse to prove

The shared status lists deliberately turn an unfamiliar stored value into readable words instead of throwing a broken screen, but readable is not the same as verified. A label tells you which state the record carries; it does not manufacture the neighboring event. That is why the workflow ladder stops at Invoiced while payment remains an invoice fact, why a follow-up owns its due date while a repair order owns its promise, and why an inspection item keeps its finding even after a person turns it into a job. The product would rather leave two facts separate than make one neat word do two jobs.