Asking for a part or more work from the bay
A technician sends an unpriced request from the ticket, then an advisor either turns it into an ordinary priced line or declines it with a note.
For technician, service advisor, owner, manager · checked against the product on 2026-11-01
On an assigned ticket, a technician can choose Ask for a part or Ask for more work. The small form sends the description, quantity and optional part number to the front of the shop. It creates a request only: it does not add a sale line, choose a rate or set a price.
Send and follow the request
Step 1: Choose what you need
On the technician ticket, scroll past the job cards to Parts desk requests and use Ask for a part for an item the job needs or Ask for more work when the repair needs another operation.
Step 2: Describe it plainly
Enter the useful description and whole quantity. A part request may also carry its part number. There is no money box to fill in.
Step 3: Read what happened
The same ticket keeps the technician's requests visible. Open means the front has not answered yet, Converted means an advisor made the priced line, and Declined keeps the advisor's note beside the request.
Price it or leave a clear answer
On the repair order, find Requests from the floor. It lists the technician's open requests without turning any of them into work for sale by itself. A person reviews each one and chooses the outcome.
- Make the line
- Convert uses the ordinary add-part or add-labor engine with the request's description and quantity. Choose the service, then enter the part's unit price or the labor hours; Torqix applies the shop's labor pricing. The request becomes Converted only when that line is written; the two cannot land separately.
- Say no and say why
- Decline requires a note. It writes no line and leaves the reason where the technician can read it.